Search
Search
Help
>
Purchasing
Help
>
Purchasing
Help
>
Purchasing
Purchasing
Purchasing
Purchasing
What is the refund policy?
30 days
Everyone’s workflow is different, and if the purchase doesn’t fit your workflow, we will be happy to get you a refund. Send us a message so we will submit the request to paddle.com ASAP.
What is the refund policy?
30 days
Everyone’s workflow is different, and if the purchase doesn’t fit your workflow, we will be happy to get you a refund. Send us a message so we will submit the request to paddle.com ASAP.
What is the refund policy?
30 days
Everyone’s workflow is different, and if the purchase doesn’t fit your workflow, we will be happy to get you a refund. Send us a message so we will submit the request to paddle.com ASAP.
Is there a student discount?
Absolutely!
We were once broke students and totally get it. At least you aren't trying to pirate this stuff. Thanks for that.
Send us a message with a couple of school details and we will get you a coupon.
Is there a student discount?
Absolutely!
We were once broke students and totally get it. At least you aren't trying to pirate this stuff. Thanks for that.
Send us a message with a couple of school details and we will get you a coupon.
Is there a student discount?
Absolutely!
We were once broke students and totally get it. At least you aren't trying to pirate this stuff. Thanks for that.
Send us a message with a couple of school details and we will get you a coupon.
Is there a volume discount?
Yes, for 20+ seats
Send us a message with the company info and we will get you a coupon.
Fewer than 20 seats will automatically get discounted at checkout.
10% off 2-9 seats
15% off 10-20 seats
Is there a volume discount?
Yes, for 20+ seats
Send us a message with the company info and we will get you a coupon.
Fewer than 20 seats will automatically get discounted at checkout.
10% off 2-9 seats
15% off 10-20 seats
Is there a volume discount?
Yes, for 20+ seats
Send us a message with the company info and we will get you a coupon.
Fewer than 20 seats will automatically get discounted at checkout.
10% off 2-9 seats
15% off 10-20 seats
Is there a discount for schools?
Yes, for 10+ seats
Send us a message with the school info and we will get you a coupon.
Is there a discount for schools?
Yes, for 10+ seats
Send us a message with the school info and we will get you a coupon.
Is there a discount for schools?
Yes, for 10+ seats
Send us a message with the school info and we will get you a coupon.
Why do I have to pay sales tax?
So we don’t go to jail
It’s really lame and no one likes taxes, but we have to collect them and pay them to stay legal. Sorry about that.
Why do I have to pay sales tax?
So we don’t go to jail
It’s really lame and no one likes taxes, but we have to collect them and pay them to stay legal. Sorry about that.
Why do I have to pay sales tax?
So we don’t go to jail
It’s really lame and no one likes taxes, but we have to collect them and pay them to stay legal. Sorry about that.
I am tax exempt
Email assist@paddle.com for tax refund
Paddle (our payment processor) can only issue sales or VAT tax refunds after purchase. So send them your order number (from the receipt) and your proof of exemption and they will refund you.
I am tax exempt
Email assist@paddle.com for tax refund
Paddle (our payment processor) can only issue sales or VAT tax refunds after purchase. So send them your order number (from the receipt) and your proof of exemption and they will refund you.
I am tax exempt
Email assist@paddle.com for tax refund
Paddle (our payment processor) can only issue sales or VAT tax refunds after purchase. So send them your order number (from the receipt) and your proof of exemption and they will refund you.
Didn't receive a download
Send us a message
If the email isn’t in spam, the most likely answer is that the email address was misspelled at checkout. Send us your receipt from paddle.com and we will look that up and correct it for you.
Didn't receive a download
Send us a message
If the email isn’t in spam, the most likely answer is that the email address was misspelled at checkout. Send us your receipt from paddle.com and we will look that up and correct it for you.
Didn't receive a download
Send us a message
If the email isn’t in spam, the most likely answer is that the email address was misspelled at checkout. Send us your receipt from paddle.com and we will look that up and correct it for you.
When do I get my download?
Immediately
As soon as you purchase you will receive an email from @paddle.com with a confirmation receipt, then a second email from @battleaxe.co with the license key and download info.
If you do not receive both of these emails, check the spam folder.
If they aren’t in the spam folder, the email address could have been misspelled at checkout. Send us a message and we will look into the issue.
When do I get my download?
Immediately
As soon as you purchase you will receive an email from @paddle.com with a confirmation receipt, then a second email from @battleaxe.co with the license key and download info.
If you do not receive both of these emails, check the spam folder.
If they aren’t in the spam folder, the email address could have been misspelled at checkout. Send us a message and we will look into the issue.
When do I get my download?
Immediately
As soon as you purchase you will receive an email from @paddle.com with a confirmation receipt, then a second email from @battleaxe.co with the license key and download info.
If you do not receive both of these emails, check the spam folder.
If they aren’t in the spam folder, the email address could have been misspelled at checkout. Send us a message and we will look into the issue.
