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Troubleshoot

Troubleshoot

Why isn't my license working?

If you purchased Timelord through gumroad.com, download the most recent version at license.battleaxe.co with your license key.

From 2015 - 2023 we sold products through gumroad.com and utilized their license authentication system on most of our products. Because of changes to their licensing backend, an update is required for all products that use license keys.

Why isn't my license working?

If you purchased Timelord through gumroad.com, download the most recent version at license.battleaxe.co with your license key.

From 2015 - 2023 we sold products through gumroad.com and utilized their license authentication system on most of our products. Because of changes to their licensing backend, an update is required for all products that use license keys.

Why isn't my license working?

If you purchased Timelord through gumroad.com, download the most recent version at license.battleaxe.co with your license key.

From 2015 - 2023 we sold products through gumroad.com and utilized their license authentication system on most of our products. Because of changes to their licensing backend, an update is required for all products that use license keys.

Transparancy failing to export on static images

Does your file have an artboard? The Ps artboard has its own background setting for transparency and if it's set to white it will output a white background instead of transparent.

SET ARTBOARD TRANSPARENCY

There doesn't seem to be a way to set this automatically, but it's pretty easy to fix.

  1. Select the artboard

  2. Open the properties panel (Window > Properties)

  3. Set Artboard background color to Transparent

Exported images will now be exported on a transparent background.

Transparancy failing to export on static images

Does your file have an artboard? The Ps artboard has its own background setting for transparency and if it's set to white it will output a white background instead of transparent.

SET ARTBOARD TRANSPARENCY

There doesn't seem to be a way to set this automatically, but it's pretty easy to fix.

  1. Select the artboard

  2. Open the properties panel (Window > Properties)

  3. Set Artboard background color to Transparent

Exported images will now be exported on a transparent background.

Transparancy failing to export on static images

Does your file have an artboard? The Ps artboard has its own background setting for transparency and if it's set to white it will output a white background instead of transparent.

SET ARTBOARD TRANSPARENCY

There doesn't seem to be a way to set this automatically, but it's pretty easy to fix.

  1. Select the artboard

  2. Open the properties panel (Window > Properties)

  3. Set Artboard background color to Transparent

Exported images will now be exported on a transparent background.

Extension missing in Photoshop

Missing the Window > Extensions menu in Photoshop in CC 2022? Adobe is slowly switching to a new plugin system called UXP, and Extensions are disabled by default in new versions of Ps.

Enabling extensions

Open the Photoshop preferences > Plugins

Enable both:

  • Allow Extensions to Connect to the Internet

  • Load Extensions Panels ← most important

Rosetta mode

But wait, are those options greyed out? Are you on Apple Silicon? You will need to activate Rosetta mode to enable Extensions in Photoshop.

  • Close Photoshop

  • Navigate to the Photoshop application

  • Right click > get Info or CMD+I

Enable the checkbox Open using Rosetta. Restart Photoshop.

The Legacy Extensions checkboxes should now be editable. Enable these prefs, restart Ps again, and Window > Extensions > Anubis will now be available.

Extension missing in Photoshop

Missing the Window > Extensions menu in Photoshop in CC 2022? Adobe is slowly switching to a new plugin system called UXP, and Extensions are disabled by default in new versions of Ps.

Enabling extensions

Open the Photoshop preferences > Plugins

Enable both:

  • Allow Extensions to Connect to the Internet

  • Load Extensions Panels ← most important

Rosetta mode

But wait, are those options greyed out? Are you on Apple Silicon? You will need to activate Rosetta mode to enable Extensions in Photoshop.

  • Close Photoshop

  • Navigate to the Photoshop application

  • Right click > get Info or CMD+I

Enable the checkbox Open using Rosetta. Restart Photoshop.

The Legacy Extensions checkboxes should now be editable. Enable these prefs, restart Ps again, and Window > Extensions > Anubis will now be available.

Extension missing in Photoshop

Missing the Window > Extensions menu in Photoshop in CC 2022? Adobe is slowly switching to a new plugin system called UXP, and Extensions are disabled by default in new versions of Ps.

Enabling extensions

Open the Photoshop preferences > Plugins

Enable both:

  • Allow Extensions to Connect to the Internet

  • Load Extensions Panels ← most important

Rosetta mode

But wait, are those options greyed out? Are you on Apple Silicon? You will need to activate Rosetta mode to enable Extensions in Photoshop.

  • Close Photoshop

  • Navigate to the Photoshop application

  • Right click > get Info or CMD+I

Enable the checkbox Open using Rosetta. Restart Photoshop.

The Legacy Extensions checkboxes should now be editable. Enable these prefs, restart Ps again, and Window > Extensions > Anubis will now be available.

Blank panel

If the extension panel shows up without buttons there is a problem loading some of the code to display the UI.

Are you on Mac OS?

Using Dropbox?

Try turning off Backup This Mac

Do you have an external GPU?
  1. Navigate to the Adobe application

  2. Right-click > Get Info or CMD+I

  3. Disable Prefer External GPU

  4. Restart the Adobe app

Delete the prefs file
  1. Go to Finder

  2. Pull down the GO menu

  3. Hold the ALT/Opt key and Library will appear

  4. Click to open the /Library/ folder

  5. Navigate to /Library/Application Support/BattleAxe/Overlord/config/

  6. Delete prefs.json

Are you on windows?

Try deleting the preference file: C:/Users/**username**/AppData/Roaming/BattleAxe/Overlord/

Still not working?

Try uninstalling then reinstalling Ai/Ae.

Blank panel

If the extension panel shows up without buttons there is a problem loading some of the code to display the UI.

Are you on Mac OS?

Using Dropbox?

Try turning off Backup This Mac

Do you have an external GPU?
  1. Navigate to the Adobe application

  2. Right-click > Get Info or CMD+I

  3. Disable Prefer External GPU

  4. Restart the Adobe app

Delete the prefs file
  1. Go to Finder

  2. Pull down the GO menu

  3. Hold the ALT/Opt key and Library will appear

  4. Click to open the /Library/ folder

  5. Navigate to /Library/Application Support/BattleAxe/Overlord/config/

  6. Delete prefs.json

Are you on windows?

Try deleting the preference file: C:/Users/**username**/AppData/Roaming/BattleAxe/Overlord/

Still not working?

Try uninstalling then reinstalling Ai/Ae.

Blank panel

If the extension panel shows up without buttons there is a problem loading some of the code to display the UI.

Are you on Mac OS?

Using Dropbox?

Try turning off Backup This Mac

Do you have an external GPU?
  1. Navigate to the Adobe application

  2. Right-click > Get Info or CMD+I

  3. Disable Prefer External GPU

  4. Restart the Adobe app

Delete the prefs file
  1. Go to Finder

  2. Pull down the GO menu

  3. Hold the ALT/Opt key and Library will appear

  4. Click to open the /Library/ folder

  5. Navigate to /Library/Application Support/BattleAxe/Overlord/config/

  6. Delete prefs.json

Are you on windows?

Try deleting the preference file: C:/Users/**username**/AppData/Roaming/BattleAxe/Overlord/

Still not working?

Try uninstalling then reinstalling Ai/Ae.

Design and animation and alchemy.

Stare into the void.

2024 Battle Axe inc.

Design and animation and alchemy.

Stare into the void.

2024 Battle Axe inc.

Design and animation and alchemy.

Stare into the void.

2024 Battle Axe inc.