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Troubleshoot
Troubleshoot
Troubleshoot
Why isn't my license working?
If you purchased Anubis through gumroad.com, download the most recent version at license.battleaxe.co with your license key.
From 2015 - 2023 we sold products through gumroad.com and utilized their license authentication system on most of our products. Because of changes to their licensing backend, an update is required for all products that use license keys.
Why isn't my license working?
If you purchased Anubis through gumroad.com, download the most recent version at license.battleaxe.co with your license key.
From 2015 - 2023 we sold products through gumroad.com and utilized their license authentication system on most of our products. Because of changes to their licensing backend, an update is required for all products that use license keys.
Why isn't my license working?
If you purchased Anubis through gumroad.com, download the most recent version at license.battleaxe.co with your license key.
From 2015 - 2023 we sold products through gumroad.com and utilized their license authentication system on most of our products. Because of changes to their licensing backend, an update is required for all products that use license keys.
Error: MacOS cannot verify the developer of "FFmpeg"
Update to 1.1.10
Starting with v1.1.10, FFmpeg is now a signed binary and will no longer throw security error on MacOS. Download the update with your license key.
Error: MacOS cannot verify the developer of "FFmpeg"
Update to 1.1.10
Starting with v1.1.10, FFmpeg is now a signed binary and will no longer throw security error on MacOS. Download the update with your license key.
Error: MacOS cannot verify the developer of "FFmpeg"
Update to 1.1.10
Starting with v1.1.10, FFmpeg is now a signed binary and will no longer throw security error on MacOS. Download the update with your license key.
Colors look wrong from Ae
Try using the ProRes or Uncompressed YUV codec instead of Animation.
Learn more about setting that up.
Colors look wrong from Ae
Try using the ProRes or Uncompressed YUV codec instead of Animation.
Learn more about setting that up.
Colors look wrong from Ae
Try using the ProRes or Uncompressed YUV codec instead of Animation.
Learn more about setting that up.
FFmpeg missing on MacOS
If you see ffmpeg.exe
but not a ffmpeg
OSX app, then it failed to install correctly.
Unfortunately the FFmpeg app sometimes get skipped when installing the extension. Try uninstalling in ZXP Installer and doing a manual install by copying the whole extension folder.
FFmpeg missing on MacOS
If you see ffmpeg.exe
but not a ffmpeg
OSX app, then it failed to install correctly.
Unfortunately the FFmpeg app sometimes get skipped when installing the extension. Try uninstalling in ZXP Installer and doing a manual install by copying the whole extension folder.
FFmpeg missing on MacOS
If you see ffmpeg.exe
but not a ffmpeg
OSX app, then it failed to install correctly.
Unfortunately the FFmpeg app sometimes get skipped when installing the extension. Try uninstalling in ZXP Installer and doing a manual install by copying the whole extension folder.
Extension missing in Photoshop
Missing the Window > Extensions menu in Photoshop in CC 2022? Adobe is slowly switching to a new plugin system called UXP, and Extensions are disabled by default in new versions of Ps.
Enabling extensions
Open the Photoshop preferences > Plugins
Enable both:
Allow Extensions to Connect to the Internet
Load Extensions Panels ← most important
Rosetta mode
But wait, are those options greyed out? Are you on Apple Silicon? You will need to activate Rosetta mode to enable Extensions in Photoshop.
Close Photoshop
Navigate to the Photoshop application
Right click > get Info or CMD+I
Enable the checkbox Open using Rosetta. Restart Photoshop.
The Legacy Extensions checkboxes should now be editable. Enable these prefs, restart Ps again, and Window > Extensions > Anubis will now be available.
Extension missing in Photoshop
Missing the Window > Extensions menu in Photoshop in CC 2022? Adobe is slowly switching to a new plugin system called UXP, and Extensions are disabled by default in new versions of Ps.
Enabling extensions
Open the Photoshop preferences > Plugins
Enable both:
Allow Extensions to Connect to the Internet
Load Extensions Panels ← most important
Rosetta mode
But wait, are those options greyed out? Are you on Apple Silicon? You will need to activate Rosetta mode to enable Extensions in Photoshop.
Close Photoshop
Navigate to the Photoshop application
Right click > get Info or CMD+I
Enable the checkbox Open using Rosetta. Restart Photoshop.
The Legacy Extensions checkboxes should now be editable. Enable these prefs, restart Ps again, and Window > Extensions > Anubis will now be available.
Extension missing in Photoshop
Missing the Window > Extensions menu in Photoshop in CC 2022? Adobe is slowly switching to a new plugin system called UXP, and Extensions are disabled by default in new versions of Ps.
Enabling extensions
Open the Photoshop preferences > Plugins
Enable both:
Allow Extensions to Connect to the Internet
Load Extensions Panels ← most important
Rosetta mode
But wait, are those options greyed out? Are you on Apple Silicon? You will need to activate Rosetta mode to enable Extensions in Photoshop.
Close Photoshop
Navigate to the Photoshop application
Right click > get Info or CMD+I
Enable the checkbox Open using Rosetta. Restart Photoshop.
The Legacy Extensions checkboxes should now be editable. Enable these prefs, restart Ps again, and Window > Extensions > Anubis will now be available.
Blank panel
If the extension panel shows up without buttons there is a problem loading some of the code to display the UI.
Are you on Mac OS?
Using Dropbox?
Try turning off Backup This Mac
Do you have an external GPU?
Navigate to the Adobe application
Right-click > Get Info or
CMD+I
Disable Prefer External GPU
Restart the Adobe app
Delete the prefs file
Go to Finder
Pull down the GO menu
Hold the ALT/Opt key and Library will appear
Click to open the
/Library/
folderNavigate to
/Library/Application Support/BattleAxe/Overlord/config/
Delete
prefs.json
Are you on windows?
Try deleting the preference file: C:/Users/**username**/AppData/Roaming/BattleAxe/Overlord/
Still not working?
Try uninstalling then reinstalling Ai/Ae.
Blank panel
If the extension panel shows up without buttons there is a problem loading some of the code to display the UI.
Are you on Mac OS?
Using Dropbox?
Try turning off Backup This Mac
Do you have an external GPU?
Navigate to the Adobe application
Right-click > Get Info or
CMD+I
Disable Prefer External GPU
Restart the Adobe app
Delete the prefs file
Go to Finder
Pull down the GO menu
Hold the ALT/Opt key and Library will appear
Click to open the
/Library/
folderNavigate to
/Library/Application Support/BattleAxe/Overlord/config/
Delete
prefs.json
Are you on windows?
Try deleting the preference file: C:/Users/**username**/AppData/Roaming/BattleAxe/Overlord/
Still not working?
Try uninstalling then reinstalling Ai/Ae.
Blank panel
If the extension panel shows up without buttons there is a problem loading some of the code to display the UI.
Are you on Mac OS?
Using Dropbox?
Try turning off Backup This Mac
Do you have an external GPU?
Navigate to the Adobe application
Right-click > Get Info or
CMD+I
Disable Prefer External GPU
Restart the Adobe app
Delete the prefs file
Go to Finder
Pull down the GO menu
Hold the ALT/Opt key and Library will appear
Click to open the
/Library/
folderNavigate to
/Library/Application Support/BattleAxe/Overlord/config/
Delete
prefs.json
Are you on windows?
Try deleting the preference file: C:/Users/**username**/AppData/Roaming/BattleAxe/Overlord/
Still not working?
Try uninstalling then reinstalling Ai/Ae.
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BUY ANUBIS